Returns

Returns & Refund Policy

Thank you for shopping at Cozy Pets online. We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help so please call or email us at 1242-361-1708 or email orders@cozypets242.com.

Return Eligibility

  • You can return most items within 7 days of receiving your order.

  • To be eligible for a return, the item must be unused, in the original packaging, and in the same condition as you received it.

  • Some items (like perishable goods, custom-made products, or digital downloads) may not be eligible for return.

Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective or incorrect

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us first.